Allyson Parzero

Business, Obstacle Advice

Advice on dealing with a crisis while hosting a retreat

Obstacle

I was in the Sacred Valley of Peru with one of my groups, and the day before we were going to head out for the climax of our trip, a visit to Machu Picchu, the owner of the hotel we were staying at came to me and told me there was a 48-hour strike in the valley, and we wouldn’t be able to go anywhere.

Advice

Instead of panicking and blaming others for a situation that wasn’t their fault (like other tour operators were doing around me), I ordered a glass of wine and sat down to analyze the situation. I took some deep breaths, and tuned-in to how I was feeling. I took action by informing my guests about the situation, and finding a creative way to change our travel plans and get new tickets to Machu Picchu. What blew me away was that my guests weren’t upset – they said they were enjoying the trip so much that even if they didn’t get to see Machu Picchu they would still consider the trip a great success and well worth it. It all ended up working out, and I think staying calm and having great staff who went out of their way to help me made a big difference.

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