2.0
Verified
Did not deliver what they say they will
One of the highlights of this retreat, one of the main reasons I booked this retreat was the promise of going to a luxury hamman experience in Morocco. But apparently no one double checked the reservation for 10+ people so the spa was not able to accommodate at the 'last minute'.
I think that just speaks to the incompetence of those in charge of the details.
Their response felt like 'oh well, these things happen'
I did get a refund for the cash amount but I didn't have extra days in Morocco for me to book another spa appointment. I figured this retreat would be a complete experience (based on the description on the website), and once in a lifetime chance.
They tried to blame the spa for not having the reservation, but I'm wondering why no one on their side had time to do a simple confirmation for the reservation. There were a lot of little things throughout that was not taken care of or poorly planned, like it was thrown together last minute.
The yoga instructor was great, very professional.
But overall it was a huge disappointment.
I think that just speaks to the incompetence of those in charge of the details.
Their response felt like 'oh well, these things happen'
I did get a refund for the cash amount but I didn't have extra days in Morocco for me to book another spa appointment. I figured this retreat would be a complete experience (based on the description on the website), and once in a lifetime chance.
They tried to blame the spa for not having the reservation, but I'm wondering why no one on their side had time to do a simple confirmation for the reservation. There were a lot of little things throughout that was not taken care of or poorly planned, like it was thrown together last minute.
The yoga instructor was great, very professional.
But overall it was a huge disappointment.
