When we arrived in Iquitos (from London) 4 days before start of retreat we were told that there is “no retreat for the week we had booked” (19/1/24) because lack of clients and they didn’t have our booking in their system due to internal error. To save holiday we booked other open retreat fairly quickly. Unbelievable but true, Kawsay refuse refund, instead offering us credits to be used over 2 years ! … after we have already travelled to Peru! Human errors can happen, but the handling of it tells a lot about William Menech and Kawsay and their priorities. Despite the inconvenience we actually believe it happened for a reason and we are glad we didn’t end up doing ayahuasca at Kawsay. We spent a day in Iquitos with lawyers and notary to start legal proceedings against Kawsay, which are ongoing. Avoid!
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Response from Retreat Center:
Dear Jurgen,
We would like to address all of your concerns on the events leading up to your scheduled retreat with Kawsay Ayahuasca Retreat. Our recognition of your individual struggles, especially in light of the Covid travel situations of your initial scheduled booking, and your repeated requests for rescheduling demonstrate our dedication to supporting you in the face of these extraordinary circumstances.
Notably, from the beginning of our interactions, we have kindly granted your requests for many reschedulings. After your last cancellation, there was a crucial period during which you were unsure of the retreat's new date. In December 2023, when you chose to reschedule, communication was unfortunately directed to an ex-employee rather than Kawsay directly. This misdirection resulted in your not being scheduled for the retreat date you preferred.
Upon your unexpected arrival in Iquitos, almost a week before the retreat, we were made aware through a message forwarded by our ex-employee from you to her at that time. We contacted you right away, and you were scheduled for your desired retreat immediately. We truly regret the current legal situation, especially in light of our ethical principles of spiritual growth and healing, but despite our best efforts, your unhappiness resulted in legal proceedings.
In our more than 11 years of conducting business with the utmost integrity and providing excellent service and healing, this is the first time we have encountered this type of scenario. We've learned so much from it, and it has inspired us to improve our procedural and communication standards. We are still working toward a solution that serves the interests of both yourself and Kawsay, moving empathetically and rationally in the direction of a correct resolution.
We deeply apologize for the confusion and inconvenience caused by the miscommunication and oversight. We are committed to maintaining our internal procedures and learning from this experience, therefore, your opinion has been very important to us. Ensuring that our decisions and actions completely reflect the principles we uphold.
We are willing to continue the conversation as this issue develops in order to find a solution that benefits all sides in terms of mutual understanding and resolution. We appreciate your choices and the path you have chosen, and we offer our best wishes for your journey forward and well-being.
This message also serves as a commitment to our community and prospective guests, reaffirming our commitment to openness, growth, and the utmost regard for every person's experience working with us. Our mission is to keep Kawsay Ayahuasca Retreat a center for learning and healing, and we remain steadfast in our dedication.
Jurgen, we apologize for not living up to your expectations, but we are thankful for the chance to have had this experience with you. We wish you contentment and peace of mind going forward.
Warmly,
William Menech,
Director Kawsay Ayahuasca Retreat
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