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Shepherd hut
Hi it was late when we arrived and we apologised and texted and let them know few times that we were going to be late. Yes the lady that showed us to where we were staying was lovely. She told us they will show us around Deerstone in the morning it never happened. We were never asked were we OK did we need anything. When leaving we were only asked did we take anything out of the barn never asked did we enjoy our stay.
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Response from The Deerstone:
Dear Aileen, thank you for reviewing your stay with us however we are a little confused about your rating.
It was great to hear that you were welcomed warmly to The Deerstone last Friday night. I really enjoyed meeting you and your partner on Saturday morning and hope you found our recommendations for local hikes useful. It is such a shame that you did not accept my offer of a tour of the venue as it would have given you a better idea of how our venue works. Generally our self catering guests really enjoy the privacy and freedom that our fully equipped shepherds huts offer and the complimentary use of the saunas, Japanese soak bath, honesty bar and swim spa. I am sorry if this was not what you expected. Please feel free to contact me directly to discuss your experience further as we really appreciate all feedback and strive to continually improve our service and guest satisfaction. Wishing you well. Kirsty (The owner)
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Response from The Deerstone:
Dear Aileen, thank you for reviewing your stay with us however we are a little confused about your rating.
It was great to hear that you were welcomed warmly to The Deerstone last Friday night. I really enjoyed meeting you and your partner on Saturday morning and hope you found our recommendations for local hikes useful. It is such a shame that you did not accept my offer of a tour of the venue as it would have given you a better idea of how our venue works. Generally our self catering guests really enjoy the privacy and freedom that our fully equipped shepherds huts offer and the complimentary use of the saunas, Japanese soak bath, honesty bar and swim spa. I am sorry if this was not what you expected. Please feel free to contact me directly to discuss your experience further as we really appreciate all feedback and strive to continually improve our service and guest satisfaction. Wishing you well. Kirsty (The owner)
Read More
